Privacy Policy

1. Introduction

Terrace Zinshaven ("we", "us", or "our") is committed to protecting the privacy of individuals who visit our website or interact with our services. This Policy sets out our general approach to the collection, use, storage, and disclosure of personal information. By using our website, you acknowledge that you have read and understood this Policy.

We may update this Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we encourage you to review it periodically.

2. Information We May Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

• Contact details — such as your name, email address, phone number, and postal address, when voluntarily submitted through a form or enquiry.
• Enquiry and communication records — including details of correspondence, requests, and preferences you share with us.
• Technical and usage data — such as IP address, browser type, device information, pages visited, and referring URLs, typically collected automatically through standard web technologies.
• Cookies and similar technologies — used to support website functionality and understand general usage patterns, as described further in Section 6.

We do not knowingly collect sensitive personal information unless it is voluntarily provided and reasonably necessary for the purpose for which it was submitted.

3. How We Use Information

We may use the information we collect for purposes including:

• Responding to enquiries and providing requested information about our services.
• Operating, maintaining, and improving our website and its functionality.
• Communicating updates, follow-ups, or administrative notices related to your enquiry.
• Complying with legal obligations and protecting the security and integrity of our systems.
• Analysing general usage trends to improve content and user experience.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we generally rely on one or more of the following: your consent, the necessity of processing to respond to your request, our legitimate interests in operating and improving our services, and compliance with applicable legal obligations. The specific basis may vary depending on the nature of the interaction and applicable jurisdiction.

5. Disclosure of Information

We do not sell personal information. We may share information in limited circumstances, including:

• With service providers who assist in operating our website or supporting our business functions, subject to appropriate confidentiality obligations.
• Where required by law, regulation, legal process, or governmental request.
• To protect the rights, property, or safety of Terrace Zinshaven, our users, or others where reasonably necessary.
• In connection with a business transition, such as a merger, acquisition, or asset sale, subject to standard confidentiality practices.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support basic functionality, remember preferences, and gather general analytics about how visitors use the site. Most browsers allow you to control or disable cookies through their settings; please note that disabling cookies may affect certain website features.

We do not use cookies to collect sensitive personal information, and any analytics data is generally reviewed in aggregate form.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymise it.

8. Data Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted through our website.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights in relation to your personal information, which may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal or operational limitations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page. We will respond to reasonable requests within a reasonable timeframe, in accordance with applicable law.

10. Third-Party Links

Our website may contain links to third-party websites or services. This Policy does not apply to those external sites, and we encourage you to review the privacy policies of any third-party site you visit.

11. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

12. Changes to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. The revised version will be effective as soon as it is posted on this page, and continued use of our website following any changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our information practices, please reach out via our Contact page. We will endeavour to address your enquiry in a timely and appropriate manner.